1. Promote Person-Centred Support, Independence & Active Living

We believe every person has the right to live life on their own terms.
As a carer, you’re expected to:

• Deliver care safely and with dignity.
• Support independence and choice.
• Respect personal routines, preferences, and boundaries.
  Take time to understand the individual you're caring for—who they are, what matters to them, and how they live day to day.

2. Work Within Your Skills & Experience

Only take on placements that match your qualifications and confidence level.
Before applying:

• Read the care request thoroughly.
• Ensure you're comfortable with all duties.
• Ask for clarification when needed.
  Be honest about your capabilities. This protects you and ensures safe care for the recipient.

You should NOT perform these specialist tasks:

• STOMA, PEG, or wound care
• Injections or glucose checks
• Controlled/covert medication
• Pessaries, enemas, suppositories
• Ventilation, oxygen, BiPAP/CPAP
• Unstable epilepsy or active addiction
• Acute mental health disorders
• Any action restricting liberty (e.g., locking someone in)

3. Show Respect at All Times

Treat all individuals with dignity and respect—this includes Care Recipients, their families, colleagues, and homes.

We promote:

• Equal opportunities
• Freedom of choice
• A zero-tolerance approach to discrimination

For more, read our [Respect & Anti-Discrimination Policy].

4. Be Reliable, Honest & Transparent

Professionalism starts with reliability. If something goes wrong, own it and communicate openly.

You’re expected to:

• Communicate clearly about delays or cancellations
• Give advance notice when taking time off
• Ensure proper handovers and raise concerns responsibly
  This applies to all interactions—with customers, healthcare professionals, and Elder staff.

5. Maintain Professionalism & Be Proactive

• Dress appropriately and behave professionally
• Collaborate with all involved in the recipient’s care
• Report concerns to the appropriate party:
  • Customer or family
  • GP, social worker, or safeguarding team
  • Or, if needed, directly to Elder

Keep mobile phone use to agreed breaks unless it's an emergency.

6. Communicate Clearly and Effectively

Respectful, professional communication is essential—whether speaking with clients, family members, Elder staff, or other carers.

• Keep care records accurate and clear (if used)
• Flag and discuss any changes in a Care Recipient’s condition
• Encourage customers to update the Care Request as needs evolve

7. Protect Privacy and Confidentiality

Confidentiality is a legal and ethical responsibility.

Do not share personal or sensitive information such as:

• Names, addresses, or health records
• Photographs or identifying details

Only disclose information with clear permission. Violating this may breach GDPR and UK Data Protection Laws.

For full details, read our [Privacy Policy].