Who We Are
No1 Healthcare Private Carers (“we,” “our,” “us,” or “No1 Healthcare”) is deeply committed to protecting and respecting your privacy. No1 Healthcare is a limited company (with company number SC554182 ) registered at 1st Floor, Fort Kinnaird Retail Park Fleming House, Unit 30, Edinburgh EH15 3RD.
For any questions you might have about this notice, our Data Protection Officer (DPO) may be contacted at info@no1healthcare.co.uk. If you have any questions or would like to discuss further, you can email us or call us on 0333 344 0645.
Our Commitment and Obligations to You
We take the collection, usage, and security of our carers’ (“you,” “your”) personal data seriously. We can only use your personal data under law if we have a good reason for doing so. The law provides examples of those reasons. These include:
- To perform or fulfill a contract we have with you; or
- If we have a legal duty; or
- If it is within our legitimate business interest; or
- If there is a public interest reason for doing so; or
- If you have given your consent.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will always clearly tell you what that is.
Types of Personal Data We Collect
To effectively introduce you to suitable care Placements and manage our relationship, we may collect the following types of personal data:
- Your contact details (e.g., name, address, phone number, email).
- Your professional profile: Including your hobbies and interests (as part of our onboarding), employment history, resume/CV, and past salary information.
- Your profile photo and video (to share with prospective Customers to support the matching process).
- Identification and Right to Work information: Passport/ID details and documentation to confirm your right to work in the UK (for onboarding and background screening purposes).
- Background check data: Including criminal record data (for onboarding and essential background screening purposes).
- Demographic data (e.g., date of birth).
- Health information (relevant to your ability to provide care or for emergency purposes).
- Placement preferences: Your desired types of care, locations, and schedules.
- Financial data (for payment processing).
- Technical Information (e.g., IP address, Cookies, browser details from website visits).
- Location Data (if you opt into location services for matching to local placements).
- User login data (for any dedicated carer portal or communication channels).
- Emergency contact details.
What Personal Data We Collect and Where From
You may give us information about you when applying to join our network of carers, either online, via third-party sites, through a referral by an existing carer or employee, and/or via direct contact made with No1 Healthcare. This information may include your employment history, resume/CV, past salary information, and other contact and personal details.
Information We Collect Automatically
When you visit our website or use our internal communication channels (e.g., a dedicated carer portal), we may automatically collect the following information:
- Technical information: Including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Information about your visit: Including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); pages you viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), cookies, and methods used to browse away from the page and any phone number used to call our customer service number.
Information Received From Other Sources
We may receive information about you from other sources, such as:
- From third-party websites (where you apply for a role via another site).
- From third-party agencies (e.g., for background screening purposes).
- From our existing carers and/or employees (where they refer you).
- From our Customers (where they provide us with feedback on your services).
- From your past employers (where they provide us with references about you).
Automated Decision Making
Ordinarily, we do not carry out any automated decision-making about you. However, for the purpose of matching you with potential Customers, we may use automated processes to help identify the most appropriate matches for both our carers and our Customers in a timely fashion. We do not believe that this process produces legal effects concerning you or similarly significantly affects you. If you have any questions about this, please contact us ([Insert your privacy email, e.g., privacy@no1healthcare.com]).
What Do We Use Your Personal Information For?
Here’s how we use your personal data and the lawful basis for doing so:
| What we use your personal data for |
What is the lawful reason |
Business or Commercial Reason (Our Legitimate Interest) |
| Background screening to ensure you are able to provide services. |
We conduct these checks because we are required to do so by law. Where we carry out background criminal record checks, we only collect this information once we have your permission/consent to do so. We use this information because we have a legal obligation to carry out these searches. |
N/A |
| Introducing you to Customers and facilitating care services. |
This is necessary to perform the contract we have with our Customers (by introducing suitable carers) and also to take steps needed at your request prior to entering into a contract directly with the Customer. This is also within our legitimate business interests. |
We need to do this to ensure we can effectively introduce you to appropriate Placements and help facilitate the care arrangement with the Customer. |
| Maintain our relationship with you as a carer. |
This is within our legitimate business interests. |
We need to do this to ensure smooth communication, support, and professional engagement throughout your relationship with No1 Healthcare. |
| Administering our referral programme (e.g., "friends who care"). |
We collect information about you for our referral programme. This is within our legitimate business interest to administer the programme. |
We need this information to run the relevant programme and make appropriate payments for referrals provided. |
| Matching you with a Customer for a Placement. |
This is within our legitimate business interests. |
We need to do this to ensure we find the most suitable and effective matches between carers and Customers based on needs and preferences. |
| Communicating with you for service provision and ensuring your safety. |
This is within our legitimate business interests. |
We review data to ensure we provide Customers with the best possible service and ensure your well-being while undertaking Placements. |
| Providing and improving the quality of services to Customers and carers. |
This is within our legitimate business interests. |
We review data to ensure we provide both Customers and carers with the best possible service and continuously enhance our offerings. |
| Payment to you for services performed. |
Perform the contract we have with you (or take steps needed at your request prior to entering into a contract with you). |
N/A |
| Accounting purposes. |
This is within our legitimate business interests. |
We need to use your data for our everyday accounting purposes to ensure financial compliance and operational efficiency. |
| Providing or requesting information to/from your designated emergency contact(s) in the event of an emergency. |
We will get in contact with your emergency contact in the event of an unforeseen emergency situation or event to protect your vital interests. For example, we may need to report your medical condition to your contact or request information to further disclose with a hospital or healthcare worker. |
N/A |
| Pre-onboarding verification and becoming an active carer. |
When you apply to become a carer with No1 Healthcare, we use Personal Data about you to ensure we can onboard you. This includes carrying out our pre-onboarding checks such as verifying your identity, reviewing and verifying your past care/employment history, obtaining reference information about you from your chosen referees, conducting background screening (as described in more detail separately), and preparing you to be introduced to Customers to provide care services. This is within our legitimate business interests to use your data for these purposes. |
We need to do this to ensure that you meet the necessary standards we require to be a carer introduced by No1 Healthcare, and in turn, so that our Customers are able to receive safe and high-quality care services from you. |
Cookies
We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies”). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalized service.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security; and other uses. We will use persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and other uses.
We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. Our payment service providers may also send you cookies.
You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this may affect your enjoyment of our site, and we may no longer be able to offer you a personalized service.
How We Share Your Personal Data
We take your privacy very seriously, and we’ll only share your information where:
- We need to for the purposes of you performing your services and our agreement we have with you.
- We have a public or legal duty to do so (e.g., to assist with detecting crime, fraud, and tax evasion, economic crime prevention, regulatory reporting, litigation, or defending legal rights).
- We have a legitimate reason for doing so (e.g., to manage risk, or assess your suitability for providing services).
- We have asked you for your permission to share it, and you’ve agreed.
Third Parties
We may share your data with trusted third parties, including:
- Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.
- Fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity.
- Background employment screening organizations who will use it to verify whether or not you have a criminal history which would prevent you from being selected to provide care services to vulnerable persons.
- Analytics and search engine providers that assist us in the improvement and optimization of our website.
- Any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries for the purposes set out above.
- In the event that we buy or sell any business or assets, including the sale of any part of our services, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If No1 Healthcare or substantially all of its assets are acquired by a third party, in which case personal data held by it about its carers and customers will be one of the transferred assets.
Sharing Aggregated or Anonymized Data
Where we have made your personal data anonymous, we may share it outside of No1 Healthcare with partners such as research groups, universities, advertisers, or connected sites. For example, we may share information publicly to show trends about the care services market.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including, in particular, the United States. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. By submitting your personal data, you agree to this transfer, storing, and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Security of Your Personal Data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our site may, from time to time, contain links to and from the websites of our member and associate member organizations, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How Long We Keep Your Information
We will retain your personal information for as long as you are engaged by No1 Healthcare to be introduced to provide services and for a reasonable time thereafter. After you have ceased to be engaged by us, we will retain your personal information for up to 10 years and thereafter may store it in an aggregated and anonymized format.
Your Rights
Under Data Protection Laws, you have important rights regarding your personal data:
- Access to information: The law gives you the right to access information held about you.
- Consent: You may withdraw your consent to any processing of your personal data at any time.
- Rectification: You have the right to rectify any personal data held about you that is inaccurate.
- Erasure: You may have the right to request the erasure of personal data held about you (primarily where we use it based upon your consent).
- Complaints: In the event that you wish to make a complaint about how we process your personal data, please contact us and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the UK’s Information Commissioner’s Office (ICO).
You can exercise any of your rights above by contacting us at: info@no1healthcare.co.uk
Changes to Our Privacy Notice
Any changes we may make to the Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by email. Please check this page frequently to see any updates or changes to this Privacy Notice.
Contact
Questions, comments, and requests regarding this privacy notice are welcomed and should be addressed to info@no1healthcare.co.uk.
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