Who We Are
No1 Healthcare Private Carers (“we,” “our,” “us,” or “No1 Healthcare”) is deeply committed to protecting and respecting your privacy. No1 Healthcare is a limited company No1 Healthcare LTD., registered at 1st Floor, Fort Kinnaird Retail Park Fleming House, Unit 30, Edinburgh EH15 3RD.
For any questions you might have about this notice, our Data Protection Officer (DPO) may be contacted at info@no1healthcare.co.uk. If you have any questions or would like to discuss further, you can email us or call us on 0333 344 0645.
Our Commitment and Obligations to You
We take the collection, usage, and security of your personal data very seriously. We can only use your personal data under law if we have a valid reason for doing so. The law provides clear examples of those reasons. These include:
- To perform or fulfill a contract we have with you;
- If we have a legal duty;
- If it is within our legitimate business interest;
- If there is a public interest reason for doing so;
- If you have given your consent.
A legitimate interest means we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will always tell you what that is.
Types of Personal Data We Collect
To provide our high-quality care services, we may collect the following types of personal data:
- Contact details: Of customers or customer-connected parties (e.g., family members).
- Personal preferences: Hobbies, interests, food and carer preferences (e.g., allergies, likes, and dislikes).
- Demographic data: Such as date of birth.
- Address and postcode information: For service delivery and logistics.
- Home environment details: (e.g., location, home description, support needs relevant to care provision).
- Financial data: For payment processing and, where requested, information about care funding.
- Health data of customers/Care Recipients: Including care needs, medication, medical conditions, etc. (considered 'special categories of data').
- Complaints information: Details related to any concerns or feedback.
- Technical Information: (e.g., IP address, Cookies, browser details).
- Location data: Relevant to service delivery.
- User login data: For access to our online client portal (if applicable).
- Legal data: (e.g., power of attorney documents).
What Personal Data We Collect and Where From
You may give us information about you when filling in forms on our website https://www.no1healthcareprivatecarers.co.uk or by corresponding with us by phone, email, or otherwise. This includes information you provide when you inquire about our services, subscribe to our services, complete a survey, sign up for a newsletter, submit material via our website, report a problem, or request further services. The information you give us may include your name, address, email address, phone number, and personal description about the customer and/or the responsible party for the customer.
IMPORTANT: For data privacy reasons, we will only collect information directly from you or via your authorized representative who has confirmed they are authorized to provide this information on your behalf.
Information We Collect Automatically
When you visit our website, we may automatically collect the following information:
- Technical information: Including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Information about your visit: Including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), cookies, and methods used to browse away from the page, and any phone number used to call our customer service number.
Information Received From Other Sources
We may receive information from other trusted sources, such as your authorized representatives or your healthcare provider (e.g., doctor, private medical facility, or otherwise) for the purpose of providing services to you. The information received may include names, address details, authorized representative information, and health information.
Automated Decision Making
We do not use automated decision-making processes during our relationship with you. All applications and decisions are always reviewed and processed manually by our expert team.
What Do We Use Your Personal Information For?
Here’s how we use your personal data and the lawful basis for doing so:
| What we use your personal data for |
Lawful Reason |
Business or Commercial Reason (Our Legitimate Interest) |
| Provide the customer with care services |
Perform the contract we have with you (or take steps needed at your request prior to entering into a contract with you). |
N/A |
| Maintain customer relationships |
Perform the contract we have with you (or take steps needed at your request prior to entering into a contract with you). |
N/A |
| Match a customer with a carer |
Perform the contract we have with you (or take steps needed at your request prior to entering into a contract with you). Where we need to use or share your sensitive personal data (e.g., health information) to match you with a carer, this will be done only with your explicit permission. |
N/A |
| Communicate with potential and existing customers for marketing purposes |
With your consent. |
N/A |
| Providing and improving the quality of services to customers |
This is within our legitimate business interests. |
We review data to ensure we provide customers with the best possible service and continuously enhance our offerings. |
| To analyze website use and improve services |
This is within our legitimate business interests. |
We carry this out to enhance our website services and ensure that it meets the best user experience to provide our customers with the best journey possible. |
| Marketing and site metrics performance |
With your consent. |
N/A |
| Email marketing |
With your consent. |
N/A |
| Payment for services, including invoicing customers and passing payment on to carers |
Perform the contract we have with you (or take steps needed at your request prior to entering into a contract with you). |
N/A |
| Accounting purposes |
This is within our legitimate business interests. |
We need to use your data for our everyday accounting purposes to ensure financial compliance and operational efficiency. |
| To provide you with guidance relating to care funding |
With your consent. |
N/A |
| Information relating to the provision of care, such as preferences of the Care Recipient, to ensure continuity of care is provided seamlessly |
Perform the contract we have with you. |
N/A |
| Special Categories of Data of the Care Recipient (e.g., health information) |
With your explicit consent. |
N/A |
| As you may authorize from time to time |
With your consent. |
N/A |
| Provide or request information to/from your designated emergency contact(s) in the event that an emergency event or situation takes place which requires us to inform or otherwise get in touch with your emergency contact. |
We will get in contact with your emergency contact in the event of an unforeseen emergency situation or event to protect your vital interests. For example, we may need to report your medical condition to your contact or request information to further disclose with a hospital or healthcare worker. |
N/A |
| To help you find a care home as an alternative to live-in/live-out care. |
When you request help to find a care home for you or your loved one, we collect certain information from you and the person(s) looking to receive care (where different). This information includes name, email address, and postcode. We will collect this information and share it with No1 Healthcare partners. This partner will use this information to help find you appropriate care home(s) and will use your information as set out in their privacy notice as a data controller of this personal data. This is processed and shared with your consent, and once shared from No1 Healthcare to our partner, should you have any questions or concerns about the usage of personal data by the recipient, you should contact them directly for more details. |
N/A |
Cookies
We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies”). Cookies are text files containing small amounts of information downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalized service.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted or until they reach a specified expiry date.
We will use session cookies to: keep track of you whilst you navigate the website; keep track of your inquiries; prevent fraud and increase website security; and for other uses. We will use persistent cookies to: enable our website to recognize you when you visit; keep track of your preferences in relation to your use of our website; and for other uses.
We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html. Our payment services providers may also send you cookies.
You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this may affect your enjoyment of our site, and we may no longer be able to offer you a personalized service.
Email Marketing and Newsletters
We may make suggestions and recommendations to you that we think may be of interest to you or members of your team/organization. We will only contact you by electronic means (email) with information about services similar to those in which you have shown an interest, or if you have consented to receive such communications.
You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing by ticking the relevant boxes on the forms we use to collect your information, or you can opt out of receiving future marketing communications from us at any time by following the directions contained in the marketing email to unsubscribe. You can also exercise this right at any time by contacting us at info@no1healthcare.co.uk.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate (anonymized) information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
How We Share Your Personal Data
We take your privacy very seriously, and we will only share your information where:
- We need to for the purposes of providing you with products or services you have requested.
- We have a public or legal duty to do so (e.g., to assist with detecting fraud and tax evasion, economic crime prevention, regulatory reporting, litigation, or defending legal rights).
- We have a legitimate reason for doing so (e.g., to manage risk or assess your suitability for services).
- We have asked you for your permission to share it, and you’ve agreed.
Third Parties
We may share your data with trusted third parties, including:
- Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.
- With third parties whose products or services we have made you aware of via our website and you have provided us with your consent to share your personal information with them.
- Fraud prevention agencies, who will use it to prevent fraud and money-laundering and to verify your identity.
- Provided you have consented: marketing, market research, advertisers, and advertising networks that require the data to select and serve relevant adverts to you and others.
- Analytics and search engine providers that assist us in the improvement and optimization of the website.
- Any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries for the purposes set out above.
- In the event that we buy or sell any business or assets, including the sale of an individual website owned by us, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If No1 Healthcare or substantially all of its assets are acquired by a third party, in which case personal data held by it about its members and customers will be one of the transferred assets.
Sharing Aggregated or Anonymized Data
Where we have made your information anonymous, we may share it outside of No1 Healthcare with partners such as research groups, universities, advertisers, or connected sites. For example, we may share information publicly to show trends about the care services market.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including, in particular, the United States. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. By submitting your personal data, you agree to this transfer, storing, and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Security of Your Personal Data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our site may, from time to time, contain links to and from the websites of our member and associate member organizations, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How Long We Keep Your Information
We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will retain your personal information for up to 10 years and thereafter may store it in an aggregated and anonymized format.
Your Rights
Under Data Protection Laws, you have important rights regarding your personal data:
- Access to Information: You have the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Laws by contacting us at info@no1healthcare.co.uk
- Object: You may object to our use of your personal data for any purposes which are based upon our legitimate interest as its legal basis. You can object by contacting us.
- Consent: You may withdraw your consent to any processing of your personal data at any time by contacting us.
- Rectification: You have the right to rectify any personal data held about you that is inaccurate. Your right of rectification can be exercised by contacting us.
- Erasure: You may have the right to request the erasure of personal data held about you by contacting us.
- Complaints: In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at info@no1healthcare.co.uk], and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the UK’s Information Commissioner’s Office (ICO).
Changes to Our Privacy Policy
Any changes we may make to the Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check this page frequently to see any updates or changes to this Privacy Policy.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@no1healthcare.co.uk
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