1. Purpose

This policy outlines No1 Healthcare's commitment to promoting a respectful, inclusive, and discrimination-free environment for all carers, customers, and employees. It aims to ensure a balance between equality of opportunity and freedom of choice for everyone within our community.

2. Policy Statement

No1 Healthcare is firmly committed to equality, dignity, and respect for all individuals—regardless of background or identity.

We welcome and value diversity across all nine protected characteristics as defined under the Equality Act 2010:

• Age
• Disability
• Gender reassignment
• Marriage & civil partnership
• Pregnancy & maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

No1 Healthcare celebrates individuality and embraces people from all walks of life—regardless of race, colour, belief, or culture.

We operate on the principle of freedom of choice:

• Carers and customers are free to choose who they work with, based on honesty, transparency, and mutual respect.
• No one should be subjected to discrimination, harassment, or prejudice—under any circumstances.

No1 Healthcare does not tolerate discrimination in any form. Any such behaviour—whether directed at a carer, customer, or employee—will be taken seriously and addressed in accordance with our policies and procedures.

If you experience or witness discrimination, please report it to the No1 Healthcare team immediately. We’re here to ensure every member of our platform feels safe, valued, and respected.